Jack Link’s is an established high quality beef jerky manufacturer that has operated in New Zealand since 2002. They create around 560,000 packets of beef jerky per week, the majority of which is exported from New Zealand.

Because of the size of Jack Links’ operation and the reach of their exports, which spans international markets like Singapore, Australia, USA, Japan and Korea, they require a software that streamlines their export process, and reduces the time spent creating and distributing export compliance documentation.

The Jack Links’ export team adopted TradeWindow Prodoc nearly 10 years ago after struggling to maintain day-to-day exporting operations. Jack Link’s describes the solution as “brilliant”.

The outcomes

The team at Jack Link’s have noticed that over the past 10 years they have been able to shift their focus to expanding to new markets and increasing operational efficiencies.

“ Our data accuracy was far higher once onboarding Prodoc, and the solution has been far easier to use, we no longer spend half an hour working to fix an issue like we did on the old software. ” – Mike Millett

A key improvement has been with record keeping required for each customer. Prodoc automatically tells the user what documents are needed. “We don’t have to assemble documents every time a new shipment is created,” says Mike.

Jack Link’s now has more time to focus on growing its business. Its teams are empowered, and Prodoc has given them the tools to reduce errors and processing time dramatically.

Any hurdles or hiccups faced in the set-up process were quickly addressed by TradeWindow, and Jack Link’s knows they can continue to rely on the Prodoc support team to answer any questions they may have.

Mike Millett – Jack Link’s, NZ Commercial Manager

Contact us: customer-success@tradewindow.io