Team Global Express is an Australian-owned business, driven by the purpose of making sure life never stops. Built on a 130-year history, their innovative thinking, assets, and capabilities support national interests, help businesses operate efficiently, and let people get on with their day-to-day lives.

TGE, a dominant player in New Zealand’s express delivery market, faces the task of processing cargo for daily delivery within a tight 45-minute window, ensuring it’s out by 12pm. Their challenges include reducing delays, swiftly scanning items, and maintaining the efficiency of their customs clearance applications. Chris Jenkins, NZ Country Manager at TGE, emphasised the need for a straightforward and efficient system to consistently meet their express deadlines.

TGE’s best-fit solution has been the TradeWindow SpeEDI Cargo system, which they’ve relied on for over 35 years. Its unique selling point is its user-friendly design and minimal keystrokes required for processing. When compared to competitors, SpeEDI comes out tops, needing only 1-2 screens for an operation, whereas other systems require multiple screens so it takes longer to complete the process. TGE partner with Brokerage Solutions for their New Zealand customs clearance applications and their feedback about SpeEDI’s efficiency is also focused on the speed of processing. “There are fewer keystrokes and fewer tabs to go through per Customs Import Entry,” says John Carson of Brokerage Solutions.

With SpeEDI, TGE has achieved a faster and more efficient workflow, enabling them to adhere to their strict New Zealand express delivery schedules. The software’s efficiency and exceptional customer service ensure TGE maintains its high delivery standards. Chris Jenkins praised the customer service, highlighting TradeWindow’s support team responsiveness.

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