In our latest customer testimonial, NCTS and Macro International share their success story in streamlining their international freight forwarding and logistics.  The testimonial offers valuable insights into how they transitioned to the TradeWindow Freight software from a competing software provider and highlights the benefits they have experienced.

Tony Nikro, Managing Director of NCTS, details how cost savings initially motivated the switch, but he also shares other benefits he’s noticed since the switch. TradeWindow’s Custom Module not only simplifies the customs clearance process but also alerts users of potential errors in ICS, saving substantial time and reducing error rates. Tony further explains the Accounts Module’s strengths, which he believes better aligns with best practices and accounting principles. The resulting high standard of reporting, he claims, could eliminate the need for third-party accounting services, providing additional cost savings.

The testimonial also addresses how TradeWindow Freight has improved the efficiency of NCTS and Macro International’s operations. The software has allowed for a clear separation between the two businesses, streamlining processes and future-proofing operations for potential changes down the line.

TradeWindow’s customer service and support feature prominently in the testimonial. Tony praises the superior service he has received compared to their previous provider, claiming that the support from TradeWindow is “10 times better.”  The onboarding and training experience with TradeWindow produced positive outcomes, and he notes that despite initial challenges, things did indeed get easier as the support team promised.

Lastly, the testimonial covers Tony’s endorsement of TradeWindow Freight to his industry colleagues. His experience is a testament to overcoming industry challenges with the right software partner and support, demonstrating how businesses can succeed in the complex world of international trade.